| Course | |||||
|---|---|---|---|---|---|
 | Customer Service Essentials You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled and told you to ‘have a nice day’.
All fine and dandy, but... | ||||
 | Financial Customer Service Take care of the costs, and the profits will take care of themselves. Are you familiar with that adage? It’s one of many nuggets of economic wisdom. You may also have heard that “creditors have better memories than debtors” and that... | ||||
 | Financial Customer Service Money is always on the move. Businesses and people are constantly trading goods and services with each other, driving an economy built on production and consumption. It can be hard to understand this fully if you’re struggling to keep track of... | ||||
 | Finance Essentials Don’t you just hate doing paperwork and filling out forms? But we all have to do it, at least once a year. Preparing financial documents like statements of income and expenditure can be a real chore, especially when you don’t feel confident... | ||||
 | Finance Essentials Ah, cash flow. A term you keep hearing from banks, politicians, and your accountant. It’s the same for businesses and individuals alike: if the cupboards are bare, then you’ve got a problem. In the corporate world, “cash flow” essentially... | ||||
 | Personal Finance From the annual federal budget to the scrawl you made on the back of a napkin last week to see if you could afford a new TV… everyone is familiar with what a budget is. But how many of us can claim that we always operate within our... | ||||
 | The Leadership Role Model How would you fare if the boss of your company was secretly working beside you? Would you be worried about your job because they might complicate the process? Or would you be pleased, because you know you’ve always done your best? Committed... | ||||
 | The Leadership Role Model Look at any successful company, and you’ll see a trend. Their leaders are passionate and engaged with their employees. They lead from the front, with purposeful energy and a clear vision, and that’s what their business is fundamentally built... | ||||
 | The Leadership Role Model We all know someone who is a positive role model. Maybe it’s your favorite teacher from your school days, someone who inspires you in a social group, or even a relative? Whoever it is, having a positive mental attitude is likely a contributory... | ||||
 | The Leadership Role Model Many managers take it as read that an employee should be loyal and committed right from onboarding. After all, you’re doing them a favor by employing them, right? WRONG! This kind of attitude is simply not realistic when it comes to modern... |
